When faced with an acute health problem, individuals have multiple options for accessing primary care. These options often include telehealth solutions such as telephone triage (with or without video), digital symptom checkers, and chatbots. While many stakeholders are eager to introduce digital tools (including AI) as a universal solution, critical questions remain. What evidence supports their safety? How do they measure up in terms of validity, efficiency, and equity? In this keynote lecture, Linda Huibers will explore the current evidence surrounding digital tools in acute primary care, using patient pathways as a framework for discussion and reflection. She is an associate professor at Aarhus University in Denmark and co-leader of the Acute Primary Care Research group. Linda has contributed to numerous studies on acute primary care, covering topics such as telephone triage, help-seeking behavior, acute care organization, video consultations, point-of-care testing, and antibiotic prescribing. A strong advocate for cross-national collaboration, she played a key role in founding EurOOHnet, a European research network dedicated to out-of-hours care.