Conflict management among healthcare professionals in primary care

Marika Svatošová

Keywords: conflict management in healthcare teams, primary care, impact on relationships and collaboration

Background:

Collaboration among healthcare professionals in primary care is vital, but conflicts can disrupt relationships and teamwork. Understanding how diverse conflict management strategies impact these aspects is crucial for effective healthcare delivery. Despite existing research on conflict management in healthcare, there's a need to explore how specific strategies influence collaboration in primary care settings. This investigation can lead to insights that enhance patient care, professional satisfaction, and overall healthcare system effectiveness.

Research questions:

How do different conflict management strategies impact the relationships and collaboration among healthcare professionals in primary care?
Secondary research question: what are the primary sources and causes of conflicts among healthcare professionals in primary care settings?

Method:

I want to conduct a qualitative study using individual semi-structured interviews to delve into conflict management strategies and their impacts within primary care healthcare teams. Participants will be purposefully sampled from both single-handed and group practices and including various roles. Through thematic analysis, participants' experiences, preferred strategies, and perceptions of the influence of these strategies on teamwork, will be explored.

Results:

This research aims to provide insightful perspectives on the interplay between conflict management strategies and collaborative dynamics in primary care settings. As a secondary objective is to answer what are the primary sources and causes of conflicts among healthcare professionals in primary care settings.

Conclusions:

This study hopes to emphasize the intricate relationship between conflict management strategies and collaboration among primary care healthcare professionals. Findings should underscore the need for carefully selected conflict resolution approaches to enhance teamwork, relationships, and patient-centered care. The implications should extend to training, practice, and policy, highlighting the potential for improved healthcare delivery through effective conflict management. This research serves as a foundation for further exploration of conflict interventions and their impact on primary care teamwork.

Points for discussion:

If this method is best to find out answers for the research question.

Sample size - how many practices should be approached.

The best way to analyse date from interviews.

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